My Appointments

Everything about your booked sessions is here. If you are not signed in, please sign in to your client account first.

Joining a live video session

For video appointments a secure Zoom link appears in the Online meeting column above, and is also sent to you by email once your booking is confirmed. Open it a few minutes before the start time, from a quiet place where you will not be overheard. A phone or tablet works, but a laptop with headphones is usually more comfortable. If the link will not open, call +44 191 249 6127 or message +44 7729 242161 and we will sort it out.

Rescheduling a session

To move an appointment, cancel it using the Cancel button above and then book the new time straight away on the booking page. Cancelling releases the slot immediately, so please rebook before someone else takes the time you want.

The cancel button is available up to 48 hours before your session. Inside 48 hours it is withdrawn, because the session is charged in full at that point - but please still get in touch, as circumstances are sometimes taken into account.

Cancellation Policy

To protect appointment availability for all clients:

Sessions must be booked and paid for at least 5 days in advance.
If you need to cancel or reschedule, please give at least 48 hours’ notice.
Cancellations made with less than 48 hours’ notice, or missed appointments, are charged at the full session fee.
In exceptional circumstances, such as a medical emergency, discretion may be exercised.
If I need to cancel your appointment, I will give as much notice as possible and offer an alternative appointment where available.

Need help?

Call +44 191 249 6127, phone or WhatsApp +44 7729 242161, or use the contact form. If you are in crisis and cannot wait, call NHS 111, or Samaritans free on 116 123 at any hour. In an emergency, call 999.